Working for a fantastic global software company we are looking for an experienced Service Desk Assistant to join the team ASAP.
This is an initial 3 month temporary role and the reason for the role is to support on an upcoming project. The role is working Monday to Friday 9am - 5:30pm. Initially the role will be fully on-site at their offices in Halifax but once you are up to speed this could move to a hybrid model.
The role will be:
Answer phone calls that come into the Service Desk and create incident tickets from those calls
Create incident records from inbound emails and triaging tickets as they come in
Outbound calling to book customers into a migration briefing for the new project
Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times
Skill and experience required:
The ideal candidate will have previous experience within a Service Desk environment, especially dealing with customer complaints or unhappy customers
If you have experience dealing with Office365 and Outlook queries this would be a huge advantage including DNS
Confident telephone manner and take pride in the customer service they provide
